Crash Reporting

It is too bad that DaTuner needs to request full internet access for crash reporting, but it does. I have seen a few complaints already about this, but here is my point of view.

If there were a better way (via the Android Market API, which has internet access, for instance) I would do it.

Here, though, is my reasoning as to why I feel I need to have network based crash reporting.
– Out of 110 000 downloads (and counting), only about 15 people have emailed me to report a crash and the circumstances surrounding it.
– It has been > one week on several occasions before I have received feedback on my bug fix for the reported bug from the person. I am very thankful that the person contacted me to begin with, but this just isn’t working.

Further Justifications.
1.) I don’t want DaTuner’s only advantage to be that it doesn’t request Internet access. Sure, it also doesn’t include ads but if it’s another tuner vs. DaTuner I want DaTuner to win based on its ease of use, precision, and responsiveness and not simply on the permissions it doesn’t request. If that was the case I would have just spent a few hours writing a simple FFT based tuner and published it without permissions and never updated it afterwards.

2.) I make no money on the free app, and nobody else does either. Let’s just assume, hypothetically, that DaTuner suddenly becomes really popular because of how accurate it is (I can always hope!) but if that just translates to more downloads of a free app and fewer downloads of every other paid tuner app on the market, who wins? I would rather that those downloads go to other paid apps or ad-supported apps since at least a developer somewhere will make money from them, especially if those other apps are better or more feature rich (many are more feature rich – at least so far.) Who’s thinking about the poor hardware tuner guys we’re stealing the business from? They need to survive too!

So, to users of DaTuner; I apologize for asking for full internet access, but this seems to be the only way for me to get nearly immediate feedback on whether or not new features I will be releasing have also unintentionally included new bugs. You have my word that the network access will ONLY be used to report crashes (unless I release another ad-supported app down the road but that would be another app.)

If you really don’t want any apps on the phone to have network access, I recommend you download a power control app so you can turn off data access for all apps with the click of a button. DaTuner will work great even with network access off, since it will only ever try to use it if it crashes. Crashes are not an intentional feature of DaTuner.

3 thoughts on “Crash Reporting

  1. Harald

    I use Da Tuner on my SE X10i.
    I suddenly got a problem with the battery on my phone not lasting for more than 6-7 hours. But after turning it of and on it seemed ok again. After a bit of research I found out that it happened after using Da Tuner. But if i remember to turn the phone on and of, itΒ΄s ok again πŸ˜‰

    Beyond that, it is the best tuner ever, hardware and software included πŸ˜€

    Harald
    Norway

    1. Chris Post author

      Hi Harald,

      I haven’t found the root cause of this but just in case have added a timer which calls finish 3 minutes after the app is ‘stopped’. Hopefully this solves the problem.

      I also fixed a bug relating to shut down of the audio hardware.

      Cheers

Leave a Reply